SOLUTIONĪ senior Technical Delivery Expert (TDE) from AIM Consulting’s Delivery Leadership practice was engaged to lead the effort to define, design, manage, and implement a new communications system in the airline’s main SOC.

In need of technology leadership with broad technology and business experience as well as communications systems and VOIP implementation experience, the airline turned to AIM Consulting. The airline started a contract with a VOIP consulting firm but canceled it after running into unsatisfactory performance issues. Recognizing that replacing entire mission-critical systems would require extreme caution in design, planning, and execution, the airline assessed their needs and replacement solution for nearly two years. The ideal replacement system would support standard industry servers and PCs, eliminate OEM hardware dependencies, and implement a Voice over IP (VoIP) and Radio over IP (RoIP) based communication systems. Needing to establish more reliability and redundancy in the system, the airline began to set specifications in place to consolidate all of its SOCs, main airport hubs, and disaster recovery centers, as well as the communications center of a newly acquired airline, into a single technology solution.

The system operated on top of a legacy private brand exchange (PBX), also more than 20 years old and no longer supported.

DSPatch was no longer manufactured or supported by Avtec, and replacement parts had to be sourced from other airlines or online marketplaces.

The system’s aging status presented significant challenges to the airline: DSPatch and another legacy Avtec solution were being used at the airline’s central System Operation Control (SOC), an owned-subsidiary airline’s SOC, several operations centers at regional airports, and two disaster-recovery (DR) centers. The hardware components of the system, Avtec DSPatch, had been deployed more than 20 years prior.

The system allowed dispatchers, maintenance control and operations workers to communicate with airborne planes and was so critical that if communication were to be lost with a plane for more than 10 minutes, all flights in the air would potentially need to be grounded. airline was operating a legacy mission-critical central communications system that was stable but in need of an upgrade. Following a recent acquisition, a major U.S.

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